Privacy policy

Processing of personal information in the Visitors app

 

Introduction

When you register as a user in the Visitors app, data will be stored in order to activate necessary functions. An elaboration on which information is collected, its purpose and which third parties may have access to it, is listed in the below section.

 

Data

We do not process any sensitive information, only contact information and general personal information. Specific data is processed in the following manner:

Telephone number
When you use the Visitors app and register as a user, we use your phone number to send you a new and unique text message code. In this process your phone number is shared with Firebase, which is the system that handles users and logins. Your phone number is stored in our backend database and in Firebase as long as you have a user account with Visitors. You can delete your account at any time, and then your data will be deleted from our backend system as well as from Firebase. If you have made any bookings these will still be visible in our backend system for statistical purposes, but in an anonymized way without name, phone number or license plate.

If you want to read more about how Firebase processes user data, read more here: Firebase privacy policy. Firebase privatlivspolitik

 

Name
You are not required to register as a user using your name, but if you choose to do so, this will also be deleted when you delete your Visitors user.

 

License plate
When you make a booking in the Visitors app, you must enter your license plate (registration number), in order for us to create a parking permit. Your license plate will then be linked to any other user information you have provided, in our backend system. This is done so that you do not have to enter your information every time you make a booking, but it appears as a suggestion.

Your license plate is shared with the parking company that oversees the parking space, so that a valid parking permit can be issued. Parking companies such as Q-park, APCOA, Simplyture, Unopark and Parkeringskompagniet/Oparko. If you want to read more about each company’s specific handling of your license plate information and parking data, follow the links below:

In the parking groups, e.g. Frederiksberg, where a residents license is needed for the municipal parking spaces, your license plate will be for validation at the company that is in charge of residents licenses for the municipality in question.

In the Frederiksberg parking group, it is Easy Park that we send your license plate to for validation.

In the various parking groups located within the Copenhagen Municipality e.g. Vesterbro, your license plate will be sent to the municipal Parking Rights System (PRS) for validation.

Q-park personal data policy

Apcoa personal data policy

Parkeringskompagniet data policy

Simplyture privacy policy

Unopark privacy policy

EasyPark personal data policy

Copenhagen Municipality privacy policy

 

Location
When you log in to the Visitors app the first time, you will be asked if you consent to the app using your location. You can then choose between ‘Allow once’, ‘Allow while using app’ or ‘Do not allow’. Your location is only used to suggest potential parking groups and parking spaces located near you, as well as for guiding you to your destination, if you make use of the ‘Show the way’ function in the app. You are always able to change your consent and preferences under settings in your phone.

 

Payment information
When you make a booking in a parking group where parking spaces are available for free, no payment data is collected.

If you book parking in a group with payment, the payment information you have provided, your phone number and potentially your name, will be sent to Stripe who handles the payment. Read more about how Stripe processes your data by clicking this link: Stripe privacy policy. Stripe privatlivspolitik

When you make a Visitors booking that requires payment another time, we collect your information directly from Stripe, so you do not have to enter your payment information again. Payment information can be deleted directly in the Visitors app.

 

Cookies
In the Visitors app, web views are used, which are links to our website. On the website, we use cookies for necessary and functional purposes. Read more about this in the section ‘Processing of information on Visitors.dk’.

 

Safety and access

Only a few ParkPrivate ApS employees have access to the user data. We do not process any personally sensitive data, but nevertheless we do take technical and organizational measures against your information being accidentally or illegally deleted, obtained, published, lost, misused or come into possession of anyone unauthorized or be treated in any way not according to Danish law pertaining to this issue.

 

Purpose

The information is used to identify you as a user in connection with login and your information is necessary in order for us to be able to create a digital parking permit.

 

Time period of information storage

The information regarding your user in the Visitors app is stored for as long as it is relevant. You can delete your user at any time and all data about you, stored by ParkPrivate ApS, will then be deleted.

 

Disclosure of information to third parties

Your information is only passed on to third parties to be able to provide our service. That is for example, when you log in to the app and your phone number is sent to Firebase to create a password or when you book a parking space and your license plate is shared with the parking company that oversees the parking area.

Personal information will only be passed on if this is according to Danish law or if a demand is made from the courts or public authorities in Denmark.

 

Objections

You have the right to object to the handling of personal data to the extent stipulated by Danish law.

 

Publisher

The website and app are owned and published by:

ParkPrivate ApS

Langfredparken 1K

8471 Sabro

Phone number: + 45 71 99 79 00

Email: info@visitors.dk

 

CVR: 39 82 55 97

 

 

Processing of information when visiting Visitors.dk

Introduction

When you visit the Visitors website, we use cookies for necessary and functional purposes. Below we have elaborated on which information is collected, its purpose and which third parties have access to it.

 

Cookies

Cookies are small data files which are neither illegal nor dangerous, but among other things contribute to many technical options available on websites today. Cookies cannot damage anything on your computer, tablet or smartphone. Read more about cookies here. her.

When you visit our website, you have the opportunity to decide if you accept our cookies. You can choose ‘Accept all’, ‘Reject all’ or adapt your consent by choosing which cookies you want to accept. We use cookies for necessary and functional purposes. We do not use advertising cookies.

 

Necessary

• Cookie
  CoookieConsent

• Provider
  visitors.dk / Cookiebot.com

• Duration

1 year

• Purpose

To save the cookie consent preference for the website domain.

We use the Danish company Cookiebot for our cookie consent banner. Read more about their privacy policy here. her.

 

• Cookie

_cf_bm

• Provider
  vimeo.com

• Duration

1 day

• Purpose

Used to determine whether the user is a real person or a software bot. This enables the creation of valid reports on the use of the website.

 

We use Vimeo to display any video content on the website, which sets this cookie. Read more about Vimeo’s cookie policy here. here.

 

• Cookie

_cfuvid

• Provider
  vimeo.com

• Duration

Session

• Purpose

The _cfuvid-cookie is used to allow Cloudflare WAF to distinguish individual users who share an IP-address.

 

We use Vimeo to display any video content on the website, which sets this cookie. Read more about Vimeo’s cookie policy here. here.

 

 

Functional/ Preferences

• Cookie

tidio_state_#

• Provider
  widget-v4.tidiochat.com

• Duration

Persistent

• Purpose
  Remembers whether the user has minimized or closed the chat box or pop-up messages on the website.

 

We use Tidio to set this cookie and it is used to activate the FAQ bot. Read more about Tidio’s privacy policy here. here.

 

• Cookie

tidio_state_uv6fioonifonoafyphoeojed9hn7uam0_cache

• Provider
  widget-v4.tidiochat.com

• Duration
  Persistent
• Purpose
  Tidio widget cache allows us to remember your choice of subjects/questions in the chat on the website.

 

We use Tidio to set this cookie and it is used to activate the FAQ bot. Read more about Tidio’s privacy policy here. here.

 

 

 

Safety and access

Only a few ParkPrivate ApS employees have access to the user data. We do not process any personally sensitive data, but nevertheless we do take technical and organizational measures against your information being accidentally or illegally deleted, obtained, published, lost, misused or come into possession of anyone unauthorized or be treated in any way not according to Danish law pertaining to this issue.

 

Purpose

The information is used to activate functions on our website, such as saving your choice regarding cookies, enabling viewing of videos and being able to offer a FAQ-chat option.

 

Time period of information storage

To read about the exact time period of storage of each individual data, see the ‘Cookies’ section.

 

Disclosure of information to third parties

Your information is only passed on to third parties when it is necessary to be able to provide our service. See the ‘Cookies’ section to be able to see what information is shared with which provider.

Personal information will only be passed on if this is according to Danish law or if a demand is made from the courts or public authorities in Denmark.

 

Objections

You have the right to object to the handling of personal data to the extent stipulated by Danish law.

 

Publisher

The website and app are owned and published by:

ParkPrivate ApS

Langfredparken 1K

8471 Sabro

Phone number: + 45 71 99 79 00

Email: info@visitors.dk

 

CVR: 39 82 55 97